How do I access my data after I leave ShiftNote / ShiftForce?

Understanding Your Post-Cancellation Data Access Options with ShiftForce / ShiftNote

We recognize that there may be circumstances that lead you to cancel your ShiftForce service. To help you navigate this process smoothly and ensure you are well-informed about your options post-cancellation, we've detailed some key aspects based on our Terms of Service agreement.

Data Retention and Deletion

Upon the termination of your service, ShiftForce will retain your data for a 30-day grace period. During this time, you are entitled to request an export of your data. It's important to note that unless legally required to retain your data, we may delete all customer data from our systems after this 30-day period.

How to Request Data Export

To request a .csv file containing years of daily log notes and statistics, please send a written request to support@shiftforce.com within 30 days post-termination. Make sure that any outstanding fees are settled prior to your request. Unfortunately, we do not provide exports of schedules, documents, checklists, or user information. It is crucial that you download any such documents or schedules that you wish to retain within this 30-day window.

Access During the Post-Termination Period

If your account is in good standing at the time of cancellation, all Company Administrators will be granted a 30-day period of post-termination access to ShiftForce and all their data. During this time, you may log into your ShiftForce or ShiftNote account to download any documents, schedules, checklists, or user information you want to keep.

Data Export to CSV File

Upon your written request, and once all outstanding fees have been paid, we can facilitate the export of your ShiftNote data to a CSV file. This file format is compatible with various spreadsheet applications, such as Microsoft Excel or Google Sheets, enabling you to conduct offline data analysis easily. Your data export file will be uploaded to your ShiftForce document repository for download once it is ready.

Important Considerations

Request Timing: Ensure you make your data export request within the 30-day post-termination window to avoid data loss.
Data Security: We prioritize data security, and all data exports are conducted following stringent security measures to ensure the protection of your information.

Understanding these processes and your rights post-cancellation is essential for managing your data responsibly. If you have any further questions, please feel free to reach out to our support team.